Nurses, Case Managers, Pharmacists and other staff are also ready to give advice or help you get the right level of care 24 hours a day, 7 days a week. In most cases, the DOHC team will be able to access your information, give you informed advice about your medications, help you better understand symptoms you may be experiencing, or even help remind you of the time and location of your next appointment. So always remember: Call Us First.