Main
760-325-DOHC (3642)
24/7 Patient Helpline
760-969-6555
24/7 Post Stabilization/UM Inquiries
760-696-6555
Toll Free
800-500-5215
Customer Service
760-320-5134

Should you receive a denial notification and do not understand it, or wish to see the criteria utilized to make the determination please call Customer Service.

If you have a hearing or speech impairment, use our (TTY/TDD) line at 711.

Main
760-325-DOHC (3642)
24/7 Patient Helpline
760-969-6555
24/7 Post Stabilization/UM Inquiries
760-696-6555
Toll Free
800-500-5215
Customer Service
760-320-5134

Should you receive a denial notification and do not understand it, or wish to see the criteria utilized to make the determination please call Customer Service.


If you have a hearing or speech impairment, use our (TTY/TDD) line at 711.

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Customer Service | DOCH
Customer Service | DOCH

Customer Service

Phone: 760-320-5134 or 800-500-5215

When you need answers to your general questions, please call or email our customer service department. One of our caring and knowledgeable Customer Service Coordinators will provide you with the information you need to navigate the health care system.

How We Can Help

  • Answer general questions
  • Connect you with the right person within our organization to best address your needs
  • Provide physician office addresses and telephone numbers
  • Offer location and hours information for services such as lab tests and x-rays
  • Provide information regarding your referral status

24/7 Patient Helpline

Phone: 760-969-6555

Please call to get help with questions about your health and determining appointments.

If you have questions after discharge from a hospital or a skilled nursing facility, call the patient helpline to reach a DOHC case management representative.

How We Can Help

  • Answering questions about your health, medications, treatments, or medical supplies
  • Coordinating a same-day appointment
  • Determining if you should visit an immediate care location

Main Line: Call Us First

Phone: 760-325-DOHC (3642)

Let us help you avoid unnecessary ER or hospital bills. Just remember to Call Us First.

If you need to find out Immediate Care hours or locations – our Immediate Care staffs are ER-trained and ready to assist 24 hours a day, 7 days a week.

How We Can Help

Nurses, Case Managers, Pharmacists and other staff are also ready to give advice or help you get the right level of care 24 hours a day, 7 days a week. In most cases, the DOHC team will be able to access your information, give you informed advice about your medications, help you better understand symptoms you may be experiencing, or even help remind you of the time and location of your next appointment. So always remember: Call Us First.


DOHC Award | News & Media Contact
DOHC Award | News & Media Contact

News & Media Contact

Phone: 760-320-8814

DOHC welcomes fair and reasonable press coverage. We issue press releases and post content actively on Facebook, YouTube, and LinkedIn. To request an interview or permission to use our logos, photos, videos, or other materials, please call the Marketing Department.

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